osbet Privacy Policy

1. Introduction

osbet ("we", "us", or "our") operates the online gaming platform available at https://osbet.app. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you use our website and services. By accessing or using osbet, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This policy applies to all users of the osbet platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other regions across Bangladesh. We are committed to handling your data responsibly and in a manner consistent with applicable privacy principles.

2. Information We Collect

When you register an account, deposit funds, place wagers, or otherwise interact with osbet, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and government-issued identification details required for account verification and age verification (21+ only).
• Contact information: email address, mobile phone number, and residential address (city or district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet).
• Financial information: payment method details including mobile banking accounts (bKash, Nagad, Rocket, Upay) and bank account references (Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, etc.) used for deposits and withdrawals.
• Technical information: IP address, device type and model, operating system, browser type, session identifiers, and connection timestamps.
• Behavioral information: game history, betting activity, deposit and withdrawal records, bonus usage, and preferences observed during your sessions on osbet.

We collect this information directly from you when you register, indirectly through automated technologies such as cookies, and from third-party verification services used to authenticate your identity.

3. How We Use Your Information

osbet uses the personal information we collect for the following lawful purposes:

• Account management: to create, verify, and maintain your player account, including identity checks and age verification to confirm you are 21 years of age or older.
• Transaction processing: to process your deposits via bKash, Nagad, Rocket, Upay, or bank transfer, and to facilitate withdrawal requests promptly and accurately.
• Service improvement: to analyze usage patterns across cricket betting, live casino, slots, bingo, and crash games in order to improve platform performance, game selection, and user experience.
• Responsible gaming: to monitor player activity for signs of problem gambling and to apply responsible gaming interventions such as deposit limits and account time-outs where appropriate.
• Communications: to send you account-related notices, security alerts, transactional confirmations, and, where you have opted in, promotional offers or bonus information relevant to your gaming preferences.
• Legal compliance: to meet our obligations under applicable laws and regulations, including fraud prevention, anti-money-laundering checks, and responding to lawful requests from authorities.

4. Payment Data and Financial Information

osbet facilitates deposits and withdrawals exclusively through trusted local payment providers used by Bangladeshi players, including bKash, Nagad, Rocket, and Upay, as well as bank transfers through major Bangladeshi financial institutions. When you initiate a payment transaction, the relevant payment credentials (mobile account number or bank details) are processed by the payment provider directly using encrypted channels. osbet does not store full payment credentials on our servers beyond what is strictly necessary to display your transaction history within your account.

All financial transactions are conducted using SSL/TLS encryption to ensure that your payment data remains confidential during transmission. Our payment processes are designed to comply with generally accepted financial security standards.

5. Sharing of Your Information

osbet does not sell, trade, or rent your personal information to external parties. We may share limited data with trusted third parties only where necessary and only for the following permitted purposes:

• Payment processors and banking partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, etc.) solely to process your financial transactions on the platform.
• Identity verification and anti-fraud service providers who help us confirm player ages (21+) and prevent unauthorized account access or fraudulent activity.
• Legal and regulatory authorities where we are required by law to disclose information, such as to comply with a court order, a government directive, or a lawful investigation.

Any third parties who receive your data are contractually bound to handle it in accordance with applicable privacy principles and to use it only for the specified purpose. osbet does not permit third parties to use your data for their own independent marketing or commercial purposes.

6. Cookies and Tracking Technologies

osbet uses cookies — small text files stored on your device — and similar tracking technologies to enhance your experience on our platform. Cookies allow us to remember your preferences, maintain your logged-in session, analyze site traffic patterns, and deliver relevant content based on your activity. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period to remember your settings on future visits).

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the osbet platform, including preventing you from staying logged in or accessing certain game features. By continuing to use osbet with cookies enabled, you consent to our use of cookies as described in this policy.

7. Data Retention

osbet retains your personal data for as long as your player account remains active or as required to provide you with our services. Once your account is closed, we retain certain data for a further period as required to meet our legal and regulatory obligations, resolve any outstanding disputes, enforce our terms and conditions, and maintain accurate financial and audit records.

Data that is no longer required for any legitimate purpose is securely deleted or anonymized. Transaction records associated with bKash, Nagad, Rocket, or Upay payments may be retained for a minimum period consistent with financial record-keeping standards.

8. Your Rights and Choices

As a player on the osbet platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data that osbet holds about you, along with an explanation of how it is used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right of erasure: subject to our legal obligations and legitimate business interests, you may request the deletion of your personal data. Note that certain data may need to be retained to comply with anti-money-laundering and financial regulations.
• Right to restrict processing: in certain circumstances, you may request that we limit how we process your personal data while a query or complaint is being resolved.
• Right to withdraw consent: where you have provided consent for a specific use of your data (for example, receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all verified data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before we are able to action your request, to protect your account security.

9. Security Measures

osbet employs a range of technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security assessments, and staff training on data protection best practices.

While we take all reasonable precautions to safeguard your data, no system can guarantee absolute security. You are responsible for keeping your account login credentials confidential and for ensuring that your device and internet connection are secure when accessing the osbet platform.

10. Third-Party Services and Links

The osbet platform incorporates game content provided by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may process certain technical data (such as game session data) as part of delivering their game content. Their handling of such data is governed by their own privacy policies, and osbet is not responsible for the privacy practices of external game content providers.

osbet does not currently host third-party advertising networks or embed external social media tracking pixels on our platform. Any future integration of third-party analytics or advertising tools will be disclosed by way of an update to this Privacy Policy.

11. Children's Privacy

osbet is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal information from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on the osbet platform, please notify us immediately at [email protected] so we can investigate and act accordingly.

12. Changes to This Privacy Policy

osbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the features and services we offer. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the osbet platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how osbet handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]